FAQ & Return Policy

FAQ & Return Policy

How do I get hold of Manila Kimonos products?

We are located in both US and in the Philippines. We sell via our Big Cartel Store. For Philippine orders though, due to people’s aversion to credit cards, we accept cash payments made via bank deposit. Feel free to drop us an email at manilakimonos@gmail.com where you can send the payment to.

How do you deliver items?

We deliver via USPS in the US and JRS/LBC in the Philippines. For orders made in the Philippines, it takes around 1-2 days to receive the item. As for USPS, though it usually takes 3-5 days, allow us 2 weeks to receive your items. Buyer assumes all tax and other related cost for orders outside the Philippines and US.  

What is your sizing?

sizechart

What is your return policy?

We, at Manila Kimonos, strive for the highest quality products and customer satisfaction. If you feel that you are not happy with our products, feel free to contact us! However, we will have to check the item if it qualifies for exchange/return/refund.

The product has to be unused and unwashed in order to qualify. Request for exchange/return/refund should be made within 2 days after receiving the item. The buyer will also shoulder all shipping expenses.

Where do I send the item back to?

Since we have offices in the US and in the Philippines, you could send the item back to the most convenient location.  

Do you have a sponsorship program?

Yes, we do have a sponsorship program, feel free to contact us! 

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